Refund policy

Why it works this way

A read is not a subscription seat sitting idle. When you spend one, the money behind it goes immediately to the company whose model reads your document, and it does not come back to us. Refunding spent reads would mean paying for the same document twice. So the packs are deliberately small, the smallest is ₱49, and reads never expire: buy one pack, see whether Sagot is any use to you, and buy another only if it is.

What is refunded

• A duplicate charge. Paid twice for the same pack, the second one comes back in full.
• Paid, but no reads. If a payment went through and the balance never moved, either the reads are added or the payment is returned, whichever you prefer.
• A payment you did not make. Tell us and tell your e-wallet or bank. A charge traced to someone else using your account without permission is returned.
• A charge caused by a bug here. Charged the wrong amount, or for a pack you did not choose, it comes back.

What is never charged in the first place

A read that fails is free. If the model errors out, or comes back with nothing that can be made into questions, nothing leaves your balance, whatever that attempt cost us. You do not have to ask and there is nothing to refund: the charge never happens.

That does not cover a read that worked and produced questions you did not like. The model read what you gave it and the work was really done, which is the risk the terms describe. Give it a cleaner scan or a clearer document and it usually does better. If a read is charged twice for one document, tell us and the extra goes back on your balance the same day.

What is not refunded

• Reads you have already spent on a document that worked.
• Reads you gave to the author of a reviewer. A gift counts as spent.
• Changing your mind, or buying a bigger pack than you needed. They keep.
• Not getting round to using them. Nothing expires, so there is nothing to lose.
• An account closed for a clear breach of the terms.
• Anything free, which is everything except AI document reads.

How to ask

Write to the.renzgorre@gmail.com within 30 days of the charge with:

• The email address on your Sagot account.
• The date, the amount, and which pack.
• The PayMongo reference from your receipt, if you still have it.
• What went wrong, in a sentence.

You will get a reply within 5 business days. An approved refund goes back through PayMongo to the method you paid with, GCash or Maya, and how long it takes to appear is up to them, usually a few banking days. Refunds are in pesos, for the amount charged; any reads from that purchase that are still unspent are removed at the same time, and any you gave to an author may be taken back from them.

Before a chargeback

Please write first. A dispute raised with your provider takes weeks and often ends with the account frozen while it runs, where an email here is usually sorted the same week.

Your rights

Nothing on this page removes any right you have under the Consumer Act of the Philippines or any other law that applies to you. Where the law says a refund is due, the law wins.